PRS Custom With Scratched Back: What To Do?

So, you've just unboxed your brand new, beautiful PRS Custom guitar, only to discover a scratch on the back plate. It's a frustrating situation, to say the least. This article dives into the common causes of scratches on guitar backplates, especially on new instruments, explores whether this affects the guitar's value and playability, and provides practical steps you can take to address the issue.

Understanding Scratches on Guitar Back Plates

Let's face it, finding a scratch on any part of a new guitar, especially a premium model like a PRS Custom, is disheartening. It's essential to understand what backplates do and why they're susceptible to scratches. Guitar backplates, usually made of plastic or metal, serve a crucial function: they protect the internal electronics and wiring of your guitar. They're typically found on the back of the guitar's body, covering the tremolo cavity (if it has one) and the control cavity. These plates are attached with screws and are designed to be easily removable for maintenance and repairs.

Why are backplates so prone to scratches? The materials themselves, particularly plastic, are softer than the wood and finish of the guitar body. This makes them vulnerable to scratches from various sources. During manufacturing, assembly, or even shipping, the backplate can rub against other parts of the guitar or packaging materials, resulting in minor scratches. In retail settings, guitars are often handled by numerous people, increasing the risk of accidental scratches. Even the slightest contact with a belt buckle, a guitar strap, or a hard surface can leave a mark. The good news is that scratches on the backplate are usually cosmetic and don't affect the guitar's sound or playability, which we'll discuss further in the next section.

Does a Scratched Back Plate Affect Value and Playability?

The primary concern for many guitarists discovering a scratch on their new instrument is whether it impacts the guitar's value and how it plays. The short answer is: usually, no, but let's delve deeper. In terms of playability, a scratch on the backplate has absolutely no effect. The backplate's purpose is purely protective and doesn't contribute to the guitar's structural integrity or sound. You won't experience any difference in tone, sustain, or action because of a scratch on the backplate. Rest assured, your PRS Custom will still sound and play like the high-quality instrument it is.

However, the impact on the guitar's value is a bit more nuanced. For a brand-new guitar, even a minor scratch can be a point of negotiation with the seller. If you purchased the guitar from a retailer, you might be able to request a partial refund or a replacement backplate. The extent to which the scratch affects the resale value depends on a few factors. For collectors and those seeking pristine instruments, any cosmetic blemish can reduce the guitar's value. However, for most players, a small scratch on the backplate is a minor issue that won't significantly impact the price, especially if the guitar is otherwise in excellent condition and plays flawlessly. Transparency is key if you decide to sell the guitar in the future. Disclosing the scratch and providing clear photos will help potential buyers make an informed decision and prevent any misunderstandings. In most cases, the scratch is a cosmetic issue that can be addressed, either by replacing the backplate or using a scratch removal product, as we'll explore later in this article.

Steps to Take When You Find a Scratch

Discovering a scratch on your new PRS Custom’s backplate can be disappointing, but don't panic. There are several steps you can take to address the situation. Your first action should be to document the scratch. Take clear, well-lit photos of the affected area. This documentation will be crucial if you decide to contact the seller or manufacturer. Next, contact the seller or retailer from whom you purchased the guitar. Explain the situation calmly and politely, and provide the photos you took. Depending on their policies and the severity of the scratch, they may offer a partial refund, a replacement guitar, or a replacement backplate. If you purchased the guitar online, review the return and exchange policies. Many retailers offer a return window for new instruments, especially if they arrive with defects or damage.

If contacting the seller doesn't yield a satisfactory resolution, you can reach out to PRS Guitars directly. PRS has a reputation for excellent customer service and may be able to offer assistance. Provide them with the guitar's serial number, purchase date, and photos of the scratch. They may be able to send you a replacement backplate or direct you to an authorized repair center. While waiting for a resolution, assess the scratch carefully. Is it a superficial scratch on the surface of the plastic, or is it a deeper gouge? This will help you determine if it's something you can potentially fix yourself or if it requires professional attention. In the following sections, we'll explore DIY repair options and when it's best to consult a professional.

DIY Scratch Removal Options

If the scratch on your PRS Custom's backplate is minor and superficial, you might be able to fix it yourself with a few simple DIY methods. Before attempting any repair, it's crucial to proceed with caution and test any cleaning or polishing products on an inconspicuous area of the backplate first. This will ensure that the product doesn't damage the finish or cause discoloration. One of the most common and effective methods for removing minor scratches is using a plastic polish. These polishes are specifically designed for use on plastic surfaces and contain mild abrasives that can buff out light scratches. You can find plastic polishes at most auto parts stores or online retailers. To use a plastic polish, apply a small amount to a clean, soft microfiber cloth. Gently rub the polish onto the scratched area in a circular motion, applying light pressure. After a few minutes of polishing, wipe away any residue with a clean section of the cloth. Repeat the process if necessary, but avoid applying excessive pressure or polishing for too long, as this could damage the backplate.

Another option for removing light scratches is using a scratch removal kit designed for guitars. These kits typically include a variety of polishing compounds and cloths specifically formulated for guitar finishes. Follow the instructions provided with the kit carefully, and always test the product on a small area first. For very fine scratches, you can try using a buffing compound designed for automotive finishes. These compounds are available in different grades of abrasiveness, so start with the least abrasive option and work your way up if needed. Apply the buffing compound with a soft cloth or a buffing wheel attached to a drill, using light pressure and low speed. Remember, patience is key when attempting DIY scratch removal. It's better to work gradually and avoid applying too much pressure or using harsh chemicals, which could potentially worsen the scratch or damage the backplate's finish.

When to Consult a Professional

While DIY scratch removal methods can be effective for minor scratches, there are situations where it's best to consult a professional guitar technician or luthier. If the scratch on your PRS Custom's backplate is deep or extensive, attempting to fix it yourself could lead to further damage. Deep scratches may require specialized tools and techniques to repair properly, and trying to buff them out with abrasive compounds could potentially thin the plastic or create unevenness. Additionally, if you're uncomfortable working on your guitar or lack experience with DIY repairs, it's always best to seek professional help. A qualified technician will have the expertise and tools necessary to assess the damage and recommend the appropriate course of action. They can also ensure that the repair is done correctly, preserving the integrity and appearance of your guitar.

Another reason to consult a professional is if the scratch is affecting the functionality of the backplate. For example, if the scratch has created a sharp edge or weakened the plastic, it could potentially damage the guitar's electronics or make it difficult to remove the backplate for maintenance. In these cases, a professional can either repair the existing backplate or replace it with a new one. Finally, if your PRS Custom is a vintage or highly valuable instrument, it's especially important to seek professional help for any repairs. Attempting DIY fixes on a valuable guitar could potentially decrease its value if the repair is not done correctly. A professional luthier will have the experience and knowledge to handle delicate repairs and preserve the guitar's historical value.

Preventing Future Scratches

Once you've addressed the scratch on your PRS Custom's backplate, it's essential to take steps to prevent future scratches from occurring. Prevention is always better (and easier) than cure! One of the simplest and most effective ways to protect your guitar's backplate is to use a guitar case whenever you're not playing it. A hard-shell case provides the best protection against scratches, dents, and other damage. When placing your guitar in its case, make sure the backplate isn't rubbing against any hard surfaces or accessories. You can also place a soft cloth or towel between the guitar and the case's lining for added protection.

Another way to prevent scratches is to be mindful of your playing environment. Avoid placing your guitar on rough or abrasive surfaces, such as concrete floors or metal stands, without proper padding. When playing the guitar, be careful not to let your belt buckle, buttons, or other clothing accessories rub against the backplate. You can also consider using a guitar strap with a padded shoulder strap to prevent the strap from scratching the back of the guitar. Regular cleaning and polishing can also help protect your guitar's backplate from scratches. Use a soft, clean microfiber cloth to wipe down the backplate after each playing session to remove dust, fingerprints, and other debris. You can also use a guitar polish specifically designed for plastic surfaces to keep the backplate looking its best. By taking these preventative measures, you can keep your PRS Custom's backplate looking pristine for years to come.

Conclusion

Discovering a scratch on the backplate of your new PRS Custom guitar is undoubtedly frustrating. However, understanding the nature of the issue, exploring your options for resolution, and taking preventative measures can help you address the situation effectively. Remember, a scratch on the backplate typically doesn't affect the guitar's playability or sound. By following the steps outlined in this article, from documenting the scratch and contacting the seller to attempting DIY repairs or consulting a professional, you can restore your guitar's appearance and protect it from future damage. And remember, a few minor cosmetic imperfections don't diminish the joy of playing a fantastic instrument like a PRS Custom. Keep playing, keep enjoying your guitar, and let the music speak for itself!

For more information on guitar care and maintenance, visit the Guitar Center Website.